Privacy Policy

1. Overview

AskHomeFix ("we," "us," or "our"), operated at AskHomeFix.com, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our free tools, or submit a quote request.

By using AskHomeFix.com, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please discontinue use of our website.

This policy applies to all visitors, users, and others who access or use the website located at https://www.askhomefix.com.

2. Information We Collect

2.1 Information You Provide Directly

When you submit a form on AskHomeFix — including the hero lead capture form, tool result lead forms, or the contact form — we may collect:

• Full name
• Email address
• Phone number
• ZIP code / postal code
• Service type requested (e.g., roofing, HVAC, plumbing)
• Project description and details
• Budget range and project timeline
• How you found our website
• Tool inputs you enter (e.g., square footage, home size) — used only to calculate your result

2.2 Information Collected Automatically

When you visit AskHomeFix.com, certain information is automatically collected by our servers and third-party analytics services:

• IP address (anonymized where possible)
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring URL (the page that linked you to us)
• Date and time of visit
• Device type (desktop, mobile, tablet)
• Screen resolution

2.3 Cookie Data

We use cookies and similar tracking technologies as described in Section 5 of this policy. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To connect you with local contractors: When you submit a quote request, we share your relevant contact details and project information with a vetted local contractor who can assist you.
• To respond to inquiries: When you contact us directly, we use your information to respond to your message.
• To improve our tools and website: Anonymized usage data helps us understand which tools are most useful and improve their accuracy.
• To analyze website traffic: We use Google Analytics to understand visitor behavior and improve user experience.
• To display relevant advertising: We use Google AdSense to display advertisements. Google uses cookies to serve ads based on your prior visits to our website and other sites.
• To prevent fraud and abuse: We monitor form submissions for spam, bot activity, and fraudulent requests.
• To comply with legal obligations: We may process your information where required by applicable law.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to any third party for marketing purposes. We share your information only in the following limited circumstances:

4.1 Local Contractors (Your Explicit Request)

When you submit a quote request, we share your name, contact information, ZIP code, service type, and project details with a vetted local contractor relevant to your request. This sharing occurs only when you actively submit a quote request form and consent to being contacted.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in operating the website, including:

• Hostinger — Web hosting provider (server infrastructure)
• Google Analytics — Website traffic analysis
• Google AdSense — Advertising platform

These providers are contractually obligated to keep your information confidential and use it only to perform services for us.

4.3 Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of AskHomeFix, our users, or the public.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

5. Cookies & Tracking Technologies

AskHomeFix uses the following types of cookies:

5.1 Essential Cookies

Required for the website to function. These include session cookies used for CSRF protection on our forms. These cannot be disabled without affecting website functionality.

5.2 Analytics Cookies

Google Analytics uses cookies to collect anonymized data about how visitors use our website. This helps us improve content and user experience. You can opt out at https://tools.google.com/dlpage/gaoptout.

5.3 Advertising Cookies

Google AdSense uses cookies to serve personalized advertisements based on your browsing history. You can manage your Google ad preferences at https://adssettings.google.com.

5.4 Managing Cookies

You can control and delete cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. For more information, visit www.allaboutcookies.org.

6. Google Services

6.1 Google Analytics 4

We use Google Analytics 4 (GA4) to understand how visitors interact with our website. GA4 collects data such as pages viewed, time on site, device type, and geographic region. We have enabled IP anonymization. Google's privacy policy is available at policies.google.com/privacy.

6.2 Google AdSense

We participate in Google AdSense to display advertisements on our website. Google uses the DoubleClick cookie to serve ads based on a user's prior visits to AskHomeFix and other websites. You can opt out of personalized advertising by visiting Google Ads Settings. We comply with the Google AdSense Program Policies and EU User Consent Policy where applicable.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Lead/quote request data: Retained for up to 12 months from the date of submission, then securely deleted.
• Contact form messages: Retained for up to 6 months.
• Analytics data: Retained per Google's standard data retention settings (typically 14 months for GA4).
• Server logs: Automatically purged by Hostinger per their standard policies.

You may request early deletion of your data at any time by contacting us at admin@askhomefix.com.

8. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption: All data transmitted between your browser and our server is encrypted via HTTPS.
• Access controls: Lead data stored on our server is protected by directory-level access restrictions and is not publicly accessible.
• CSRF protection: All forms include CSRF token validation to prevent cross-site request forgery attacks.
• Input sanitization: All form inputs are sanitized and validated before processing.
• Server security: Hosted on Hostinger's secured infrastructure with regular security updates.

While we implement these safeguards, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

9. Your Rights

Regardless of where you are located, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete information.
• Right to Deletion: Request that we delete your personal information ("right to be forgotten").
• Right to Opt Out: Opt out of having your information shared with contractors at any time.
• Right to Data Portability: Request your data in a machine-readable format.
• Right to Object: Object to the processing of your personal data in certain circumstances.

To exercise any of these rights, contact us at admin@askhomefix.com. We will respond within 30 days.

10. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You have the right to request deletion of personal information we have collected, subject to certain exceptions.
• Right to Opt Out of Sale: AskHomeFix does not sell personal information as defined under the CCPA.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a CCPA request, email us at admin@askhomefix.com with the subject line "CCPA Request."

11. GDPR Rights (EU & UK Visitors)

If you are located in the European Union or United Kingdom, the General Data Protection Regulation (GDPR) or UK GDPR provides additional rights:

• Legal Basis for Processing: We process your data based on your consent (when you submit a form), our legitimate interests (analytics, security), and legal obligations.
• Right to Withdraw Consent: You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with your local supervisory authority (e.g., the ICO in the UK).
• Data Transfers: If your data is transferred outside the EU/UK (e.g., to Google's US servers), such transfers are covered by appropriate safeguards including Standard Contractual Clauses.

Our Data Controller contact: admin@askhomefix.com.

12. Children's Privacy

AskHomeFix is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at admin@askhomefix.com and we will promptly delete such information.

13. Third-Party Links

AskHomeFix may contain links to third-party websites, contractor profiles, or affiliate resources. These third-party sites have their own privacy policies, and we have no responsibility or liability for their content or activities. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will update the "Last updated" date at the top of this page when changes are made.

We encourage you to review this Privacy Policy periodically. Your continued use of AskHomeFix.com after any changes constitutes your acceptance of the updated policy.

For material changes that significantly affect your rights, we will make reasonable efforts to notify you — such as posting a notice on the homepage.

15. Contact Us About Privacy